Support That Actually Works

We believe support shouldn't feel like shouting into the void. When you run into challenges with our AI analytics platform, you get real people who understand both the technology and your business goals.

Direct Phone Support

Sometimes you just need to talk it through with someone who gets it. Our technical team handles calls personally — no call centers, no endless transfers. We've found that most complex issues get resolved faster when we can walk through them together.

+842866830183

️

Email Support

For detailed questions or when you need to share screenshots and data files, email works best. We respond to technical queries within 4 hours during business days, and we keep the conversation going until your issue is fully resolved.

[email protected]

Behind the Scenes Support

What makes our support different is that we're not just troubleshooting software — we're helping you make sense of your financial data. Our team includes people who've worked in finance departments and understand the pressure of monthly closes, budget reviews, and board presentations.

Screen sharing sessions to walk through complex setups
Custom report template creation and modification
Data integration troubleshooting with your existing systems
Training sessions for your team members

Support team member reviewing financial analytics dashboard with client data

How We Handle Your Request

Initial Response

We acknowledge your request within 2 hours and let you know who's handling it. No automated responses — you get a real person's name and direct contact.

Investigation

We dig into the issue, often replicating it in our test environment. If we need more information from you, we'll ask specific questions rather than generic troubleshooting steps.

Resolution

We provide the solution with clear explanation of what happened and how to prevent it in the future. Follow-up happens until you confirm everything's working properly.